Returns, Refunds & Complaints Policy – Flowers Hackney Marshes

Our Fresh Flowers Guarantee in Hackney Marshes

At Flowers Hackney Marshes, our commitment to quality and customer satisfaction is at the heart of what we do. As a trusted local florist serving households and businesses in Hackney Marshes and the nearby area, we take great care in providing only the freshest, most beautiful blooms for any occasion. We proudly offer a Fresh Flowers Guarantee, ensuring your floral arrangements are vibrant and long-lasting upon arrival.

Damaged-On-Arrival Policy

We make every effort to ensure your flowers arrive in perfect condition. However, we understand that occasionally, items may sustain damage in transit. If you receive flowers that are visibly damaged or compromised upon arrival, please contact us as soon as possible, ideally on the same day of receipt. To help us resolve the issue swiftly, kindly provide photos of the damaged flowers and a detailed description of the problem.

Freshness Window

We stand behind the freshness of our flowers delivered in Hackney Marshes. That’s why we guarantee that all our blooms will remain at peak quality for at least five days from the day of delivery, provided they are cared for according to our recommendations. If your flowers do not meet this standard, please get in touch within the five-day window, so we can make it right. We may require photos and information regarding the care the flowers received.

Refund and Replacement Options

Your satisfaction is our highest priority. If an order does not meet our Fresh Flowers Guarantee, arrives damaged, or differs significantly from what was ordered, you are eligible for a full refund or a replacement bouquet at no extra cost. Please notify us within five days of delivery, providing supporting evidence such as images and a description of the issue. Once we have reviewed your request and confirmed eligibility, we will promptly process your refund or arrange for a replacement bouquet to be delivered at your convenience.

Our Complaints Process

We understand the importance of special occasions and know that any issue with your flowers can be disappointing. If you have concerns or feedback that go beyond refunds and replacements, our complaints process is designed to resolve matters swiftly and fairly. To lodge a formal complaint, please reach out to us with full details of your concern, including your order information and any supporting documentation. Our team will acknowledge your complaint promptly, conduct a thorough investigation, and keep you updated throughout the process. We aim to resolve all complaints within ten working days, ensuring you feel valued and heard.

Your Local, Trusted Hackney Marshes Florist

As your local florist in Hackney Marshes, we pride ourselves on reliability, transparency, and community service. Our strong track record serving both households and local businesses is built on trust and excellence. If you ever have concerns about your order, rest assured that our policies are designed to put your satisfaction first, with a focus on a fresh flowers guarantee for every delivery in Hackney Marshes.

Thank you for choosing Flowers Hackney Marshes. Your happiness with our service and flowers remains our top priority every step of the way.