Flower Order Terms for Hackney Marshes - Online Flower Delivery Policy

Terms & Conditions for Flowers Hackney Marshes

Welcome to Flowers Hackney Marshes: Customer Terms & Conditions

These Terms & Conditions apply to all purchases, transactions, and deliveries of flowers made via Flowers Hackney Marshes website. By placing an order with us, you agree to these terms as set out below. These terms are set for customers who wish to have flowers delivered to Hackney Marshes and its surrounding areas. Please read them carefully before making your purchase.

1. Definitions and Scope

In these Terms & Conditions, "we", "us", and "our" refer to Flowers Hackney Marshes, the provider of on-demand online flower delivery services in Hackney Marshes and nearby districts. "Customer", "you", and "your" refer to the individual or entity purchasing or receiving flower products and associated services from our website. "Order" refers to your request to purchase flowers and delivery service. "Website" refers to our online platform through which purchases are made.

These terms apply to all transactions involving the delivery of flowers within Hackney Marshes and surrounding postcodes. Users of our website outside this area are also subject to these terms in respect of online orders made for delivery in our coverage area.

2. Placing an Order

To place an online flower delivery order via the Flowers Hackney Marshes website, you must be at least 18 years old and possess the legal authority to enter into binding agreements. When making an order, you agree to provide complete and accurate information including the recipient's name, address in Hackney Marshes or nearby, valid phone number (if requested), specific delivery notes, and any personal message.

Our order process is as follows:

Select Products: Browse our online catalog and add chosen flower arrangements or accessories to the virtual basket.
Enter Details: Supply the delivery address (including postcode), recipient details, and any special requests or delivery instructions on the checkout page.
Checkout: Proceed to payment, whereby you review your selected items and accept these Terms & Conditions.
Order Confirmation: Upon successful payment, you will receive automatic confirmation via your chosen method (e.g. website screen or SMS). This confirms we have received your order request, but is not yet a contract for supply.
Acceptance: The contract for delivery of flowers is complete once we dispatch your order, not when you receive order confirmation.

We reserve the right to decline orders at our discretion, including if requested items are unavailable, there are concerns about unlawful behaviour, or the delivery address is not within Hackney Marshes or adjacent areas.

3. Availability & Substitution Policy

All products are subject to availability. While we strive to fulfil each order as displayed, flowers are seasonal and stock can fluctuate. If a particular flower or arrangement is unavailable, we will substitute with products of the same or higher value and similar style and colour, ensuring the overall aesthetic of your order for Hackney Marshes delivery is maintained. By ordering, you consent to reasonable substitutions under these circumstances.

4. Payment Terms

Payment is required in full at the point of order. We accept various online payment methods, as displayed at checkout (e.g. credit/debit cards, secure digital payment gateways). All payments are processed in GBP (£ Sterling). Prices include VAT where applicable. Delivery charges, where levied, are clearly shown at checkout before you confirm payment.

Your payment details are handled in accordance with industry security standards and are not stored on our systems beyond what is required for legitimate order processing.

5. Delivery Policy

We deliver flowers across Hackney Marshes and surrounding postcodes as specified on our website. We strive to meet your desired delivery date, but local conditions may affect delivery times. Deliveries are made to the address provided in your order. It is your responsibility to ensure that all delivery details are correct at the time of order.

Where the recipient is not available at delivery, we will attempt to leave flowers with a neighbour or in a safe place. If this is not possible, we may contact the recipient to arrange redelivery. If delivery cannot be completed due to errors in the address or recipient unavailability, we may charge for redelivery or consider the order fulfilled at our discretion.

We do not accept liability for delays caused by events outside our control, including but not limited to severe weather, transport failures, or public holidays. We recommend placing your order in advance to avoid disappointment, particularly during peak periods.

6. Cancellation, Amendments & Refund Policy

You may cancel or amend your order up until 24 hours before the scheduled delivery date. To request a cancellation or change, you must contact us by the method stipulated on our website, quoting your order reference. After this 24 hour period, orders will have begun processing and may not be eligible for cancellation or adjustment, as flower arrangements are perishable and prepared specifically for your order.

If you cancel within the permitted time frame, we will process a full refund to your original payment method.

In the event of an error on our part (wrong product supplied, damaged flowers, or failed delivery where our service is at fault), please notify us within 24 hours of receipt. At our discretion, we will offer a suitable resolution, which may include a replacement, redelivery, or refund. Photographic evidence may be required to process claims regarding quality or damage. We are not responsible for complaints regarding flowers resulting from incorrect handling, display, or storage by the recipient.

Refunds and replacements are not offered for orders where incorrect address or delivery details have been supplied, or where delivery is impossible due to inaccessibility of the property or lack of access instructions.

7. Product Quality and Representations

Images of flower bouquets and arrangements displayed on our website are for illustrative purposes. All sizes, colours, and styles will be matched as closely as possible, although some variation is natural due to the supply of fresh, seasonal flowers. Scent, size, and appearance may vary. Holder accessories, vases, and display materials are only included where explicitly stated in the product description.

8. Limitations of Liability

To the fullest extent permitted by UK law, our liability for any loss or damage you suffer in connection with an order for online flower delivery from Hackney Marshes is strictly limited to the total price paid for your order. We are not liable for indirect, consequential, or special losses, nor for any delay or failure to deliver that results from information supplied incorrectly, circumstances beyond our reasonable control, or recipient unavailability.

Nothing in these terms excludes liability for death or personal injury caused by our negligence or fraud, or any other liability that cannot be excluded or limited under UK law.

9. Data Protection and Privacy

All personal data you provide to us in relation to flower delivery in Hackney Marshes is processed in accordance with our published Privacy Policy and the Data Protection Act 2018. We use your information to process orders, manage deliveries, and, if permitted, keep you up to date with our services. We will not sell or share your information with third parties except where required to complete your order or as required by law.

10. Intellectual Property

All content, images, and product descriptions on Flowers Hackney Marshes' website are the intellectual property of the business or its licensors. They may not be copied, reproduced, or used except as required to view the site and complete purchases.

11. Amendments to Terms

We reserve the right to update or change these Terms & Conditions from time to time. Updates will be posted on our website and, where possible, customers will be notified of significant changes. Your continued use of the website or purchase of flower delivery to Hackney Marshes after changes have been published constitutes acceptance of those changes.

12. Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising from use of our website or services are governed by and construed in accordance with the laws of England and Wales. By buying from us, you agree to submit to the exclusive jurisdiction of the English courts in respect of any dispute.

13. General Provisions

If any part of these Terms & Conditions is found to be unenforceable, this does not affect any other clause. Our failure to enforce any right or provision at any time does not constitute a waiver of those rights.

These Terms & Conditions, along with our Privacy Policy and any special terms agreed in writing, constitute the entire agreement between you and Flowers Hackney Marshes concerning your order.

14. Contact & Customer Service

If you have any queries regarding these Terms & Conditions, your order, or our flower delivery service throughout Hackney Marshes and nearby areas, please refer to the contact details provided on our website. Our customer service team will be happy to assist you.

Note: These Terms & Conditions apply specifically to orders and deliveries made across Hackney Marshes and its surrounding neighbourhoods. By placing an order, you acknowledge and accept these terms in full.